Enery Co-op Program: Be a Smart Shopper

There are several variables to consider when shopping for an energy supplier. Use this list of questions as a guide as you compare various energy suppliers' prices, terms, enrollment processes, billing and customer service.

Printer-friendly version (PDF, 82 KB)


  • What is the price per kilowatt-hour (kWh)?
  • What does the price include?
  • What is the total price for (fill in your criteria) kWh of electricity usage?
  • Is it a fixed rate or a variable rate?
  • If it is a fixed rate, how long does it stay fixed?
  • Are there any other charges that could change during the term of the agreement?
  • Is there more than one rate plan to choose from?


  • What is the length of the agreement?
  • Is there a penalty for cancelling an agreement before the term is up?
  • What happens if I move outside the service territory during the contract term?
  • Are there any other terms in the agreement?


  • Will there be a credit check?
  • Will I be asked for a deposit? If so, how much?
  • What steps must I take if I want to change suppliers or return to supply service with the Ameren Illinois Utilties?
  • What will be the date my service starts?
  • When will I receive my first bill?


  • How will I be billed?
  • Am I able to participate in different billing plans, such as budget billing or deferred-payment arrangements?
  • Do you accept bill payments online or by phone?


  • Will notices (disconnection, tree-trimming, claims, etc.) be sent to me if the bill is not provided by the utility?
  • What are the customer service hours and phone number?